Privacy Policy & SMS Terms

Care On Demand Home Care (“Care On Demand,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit a form, contact us, or communicate with us by phone, email, or text message.

Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name

• Phone number

• Email address

• City or service location

• Information regarding requested home care services

• Scheduling information

• Caregiver availability or employment-related information

• Messages or other information you submit through our website forms

• Communication preferences, including SMS consent

We may also automatically collect limited technical information when you visit our website, such as browser type, device information, IP address, and website usage information.

How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests for services

• Coordinate home care services

• Schedule caregivers and client visits

• Communicate with clients, family members, caregivers, and prospective clients

• Provide service updates and scheduling notifications

• Respond to customer service requests

• Improve our website and services

• Maintain business and operational records

• Comply with applicable legal and regulatory requirements

SMS/Text Messaging

If you provide your mobile phone number and consent to receive SMS messages from Care On Demand, we may send you text messages related to:

• Care scheduling

• Caregiver scheduling and available shifts

• Care coordination

• Appointment or visit confirmations

• Service updates

• Changes to scheduled services

• Account-related or operational communications

Message frequency may vary depending on your relationship and services with Care On Demand.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any text message.

For assistance, reply HELP or contact Care On Demand directly.

Consent to receive text messages is not a condition of purchasing or receiving services from Care On Demand.

SMS Consent and Data Sharing

Mobile information, SMS opt-in data, and text messaging consent will not be shared, sold, rented, or provided to third parties or affiliates for their marketing or promotional purposes.

We may share information with service providers that assist us in operating our communications systems, scheduling systems, website, or business operations when necessary to provide our services. These providers may only use the information as necessary to perform services on our behalf.

SMS opt-in consent and mobile numbers collected specifically for text messaging purposes will not be shared with third parties for marketing purposes.

How We Share Information

Care On Demand does not sell your personal information.

We may disclose information when reasonably necessary to:

• Provide services requested by you

• Coordinate services with authorized caregivers or service providers

• Operate our website or communication systems

• Comply with applicable laws, regulations, court orders, or legal processes

• Protect the rights, safety, or property of Care On Demand, our clients, caregivers, or others

Cookies and Website Technology

Our website may use cookies and similar technologies to help the website function properly, understand website traffic, and improve the user experience.

You may adjust your browser settings to limit or disable cookies. Certain features of the website may not function properly if cookies are disabled.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or misuse.

However, no website, electronic communication, or electronic storage system can be guaranteed to be completely secure.

Third-Party Services

Our website and business operations may use third-party service providers, including website hosting, scheduling, communications, analytics, payment processing, and telecommunications providers.

These third parties may process information according to their own privacy policies and applicable agreements with Care On Demand.

Your Choices

You may contact us to:

• Request that we update or correct your personal information

• Ask questions about how your information is used

• Request removal from certain communications

• Opt out of SMS messages by replying STOP

• Opt out of non-essential email communications

Children's Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through our website.

Changes to This Policy

Care On Demand may update this Privacy Policy periodically.

When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions regarding this Privacy Policy, SMS communications, or our privacy practices, please contact:

Care On Demand Home Care
Website: www.seniorcareondemand.com